Reviewed by Edmund Ashcroft Rhino Bet UK Casino and Betting Content Lead Updated
Rhino Bet Privacy Policy for Account and Website Data
Effective Date: 21 September 2026 Last Updated: 21 September 2026
This Privacy Policy explains how we handle personal data when you use our website, create an account, contact support, make a payment, complete verification, set safer-gambling controls or use our casino, bingo and sports services. It should be read with our Terms and Conditions and Cookie information. Playbook Gaming Limited is the company record associated with Rhino Bet and can be contacted for privacy matters at the address and email shown below.
1. Who we are and how this policy applies
Our corporate record is Playbook Gaming Limited, company number 10889074, with registered office at 1 Victoria Mainline Station, 1 Hudsons Place, Unit 2 Platform, London, England, SW1V 1JT. This policy covers Rhino Bet account services, website visits, mobile access, apps, customer support, promotions, payments, verification, fraud prevention and player-protection activity.
Third-party websites and payment services apply their own privacy notices. When you leave our site or use an external provider, review that provider’s terms before supplying personal data.
2. Personal data we collect
We collect account and contact details such as your name, date of birth, residential address, email, telephone number, username, password credentials and communication preferences. We record account activity, including login events, device identifiers, IP address, browser type, operating system, language, time zone and security events.
Payment and transaction data can include deposit and withdrawal amounts, payment method, masked card information, bank or wallet identifiers, transaction references, balance movements and payment status. We do not need your complete card credentials in ordinary support email.
Verification data can include identity documents, proof of address, payment ownership evidence, facial or liveness checks, source-of-funds information and records used to assess age, identity, fraud, sanctions or financial risk. Safer-gambling data can include limits, Play Break, self-exclusion, session patterns, support contacts and account interventions.
We also process game, bingo and betting records: stakes, wins, losses, tickets, markets, selections, settled or voided transactions, bonuses, promotional eligibility and technical game events. Support messages, complaints, survey responses and marketing choices form part of the account record.
3. How we receive information
You provide data directly when registering, depositing, withdrawing, uploading documents, setting limits, entering promotions or contacting us. We generate data through account use, security monitoring, cookies and transaction systems. Payment processors, identity-verification providers, fraud-prevention services and other authorised partners can return status or risk information needed to operate the account.
4. Why we use personal data
We use personal data to create and secure your account, provide games and betting services, process payments, settle transactions, manage bonuses, respond to support requests and keep account records. We also use it to verify age and identity, prevent fraud, identify duplicate accounts, review payment ownership, carry out source-of-funds checks and meet legal obligations.
Player-protection processing helps us apply limits, Play Break and self-exclusion, identify potentially harmful patterns and respond to safer-gambling concerns. Analytics and technical data help maintain performance, detect errors, secure sessions and understand which services are used. Marketing data is used only in line with your preferences and applicable consent rules.
5. Legal bases for processing
Depending on the activity, we process data because it is necessary to perform a contract with you, comply with a legal obligation, protect legitimate interests, establish or defend legal claims, protect vital interests or act on your consent. Legitimate interests can include account security, fraud prevention, service improvement and complaint management, balanced against your rights.
Where consent is the basis, you can withdraw it without affecting processing already carried out. Some account, payment, verification and transaction records must still be retained where another lawful basis applies.
6. Cookies and similar technologies
Cookies, local storage, software development kits and comparable technologies can keep you signed in, remember preferences, protect sessions, measure site performance and support analytics. Essential cookies are required for security, navigation and account functions. Preference cookies remember choices. Analytics cookies measure use, while marketing technologies can record campaign attribution and communication engagement where permitted.
You can manage non-essential cookies through the consent tool or browser settings. Blocking essential storage can affect login, cashier or security functions. Browser controls do not necessarily remove identifiers already stored by an app, so review device and app permissions separately.
7. Who can receive personal data
We share data only where there is a defined operational or legal purpose. Recipients can include hosting and security suppliers, game and platform providers, payment processors, banks, identity and age-verification services, fraud-prevention providers, customer-support systems, analytics services, professional advisers, auditors and public authorities.
We can disclose data to law enforcement, courts, regulators or other authorised bodies where required. Corporate restructuring, a sale or transfer can involve controlled disclosure subject to confidentiality and data-protection safeguards.
8. International transfers
Some suppliers can process information outside the United Kingdom. Where data is transferred internationally, we use an appropriate safeguard such as an adequacy regulation, approved contractual clauses or another lawful transfer mechanism. Security, confidentiality and purpose limitations continue to apply.
9. How long we retain information
Retention depends on account status, transaction history, legal duties, fraud risk, self-exclusion requirements, complaints and possible disputes. Account, payment and verification records can be retained after closure where gambling, anti-money-laundering, tax, security or legal rules require it. Marketing data is removed or suppressed when you opt out, while suppression records can be kept to respect that choice.
When information is no longer required, we delete it, anonymise it or restrict its use in accordance with our retention controls.
10. Security measures
We use access controls, encryption in transit, monitoring, secure hosting, authentication controls, logging and administrative procedures to protect personal data. Access is limited according to role and operational need. No system can eliminate every risk, so you must also use a unique password, protect your device and never share security codes.
Contact us promptly if you suspect unauthorised access. We can review account activity, secure credentials and take proportionate steps to protect the balance and personal data.
11. Your privacy rights
Subject to applicable law and exemptions, you can ask for access to personal data, correction of inaccurate information, deletion, restriction, objection, portability or withdrawal of consent. You can also object to direct marketing at any time and lodge a complaint with the Information Commissioner’s Office.
We may ask for proof of identity before completing a rights request. This prevents account information being disclosed to another person. Complex requests can require additional clarification, and we will explain the handling route when we respond.
12. Marketing choices
You can change email, SMS and push preferences through account settings or the unsubscribe route in a message. A marketing opt-out does not stop essential service, security, payment, legal or safer-gambling communications. Self-excluded accounts are handled under separate suppression controls designed to prevent promotional contact.
13. Children and age requirements
Our gambling services are intended only for people who meet the legal gambling age. We carry out age and identity checks and can request documentation. Parents and guardians should use device controls and keep payment credentials secure.
14. Changes to this policy
We can update this policy when services, technology, suppliers or legal requirements change. The date at the top shows the current revision. Material changes can also be communicated through the site, account or registered contact details.
15. Privacy contact
For privacy requests, email [email protected] and state that the message concerns personal data. Formal correspondence can be sent to Playbook Gaming Limited, 1 Victoria Mainline Station, 1 Hudsons Place, Unit 2 Platform, London, England, SW1V 1JT. Do not include passwords, one-time codes or complete card numbers.